Spotify Not Working on Samsung TV? Here’s How I Fixed It

Short Answer: To fix Spotify issues on a Samsung TV, troubleshooting steps include checking WiFi connection, reinstalling the Spotify app, updating software, factory resetting the TV, and contacting Samsung or Spotify support.

As a huge music fan, having seamless access to Spotify across all my devices is incredibly important to me. I regularly listen to music while cooking, cleaning, working out – you name it. So when the Spotify app on my Samsung TV started malfunctioning, it was incredibly frustrating.

Over the past few months, I’ve dealt with a myriad of issues trying to get Spotify working properly on my TV. From connectivity problems to sign-in issues, it’s been a rollercoaster ride. Through trial and error, research, and good old-fashioned perseverance, I’ve finally gotten Spotify working again – at least for now.

Here’s my saga of trying to fix Spotify on my Samsung TV and the solutions I’ve found along the way. Hopefully, my story can help other Samsung owners who are battling similar problems.

My Setup

Samsung Q80T QLED 4K TV on the table

First, let me give you some background on my setup. I have:

  • A 55″ Samsung Q80T QLED 4K TV
  • Spotify Premium subscription
  • 5GHz WiFi connection
  • Latest software updates on TV

I primarily listen to Spotify by casting it from my phone or tablet via Spotify Connect. This lets me easily control playback and volume right from my mobile device.

I also use the Spotify app directly on my TV to play music videos and control playback when my phone isn’t nearby.

The Frustration Begins

My first indication that something was wrong came when I tried to open the Spotify app on my TV and was met with an error message. I had been using the app with no problems for months, so this was odd. The app simply refused to open.

After some Googling, I tried the usual troubleshooting steps:

  • Restarting the TV
  • Reinstalling the Spotify app
  • Disabling VPN on my router

Unfortunately, none of these basic steps got the Spotify app working again. It crashed instantly each time I tried opening it.

Next, I tried resetting the app and clearing the cache/data through the TV’s settings. Still no luck – the app wouldn’t even launch.

At this point, I knew I was dealing with a bigger issue. Time to call in the experts at Samsung support.

Contacting Samsung Support

The Samsung customer service rep I spoke with was very friendly and wanted to help. But it quickly became clear he was just reading off a general troubleshooting script. His suggestions included:

  • Making sure the TV software was up-to-date ✅
  • Reinstalling the app ✅
  • Checking my WiFi connection ✅

I had already tried all these steps before calling. When I explained the Spotify app wouldn’t even open, he admitted this was beyond his expertise.

He suggested posting on Samsung’s community forums to see if other users had solved this problem. I thanked him for his time and hung up feeling rather dejected.

Scouring Samsung Forums for Answers

As recommended, I headed over to Samsung’s community forums to search for solutions. Unfortunately, there weren’t many relevant threads about Spotify problems on the Q80T model.

I did find a promising thread from a user with a Samsung Q900T having similar issues. The solution that worked for him was to:

  1. Open the Spotify Connect menu
  2. Forget the TV as a Connect device
  3. Log out of Spotify on all devices
  4. Log back into Spotify on the TV

This sequence seemed to reset everything and get Spotify working again. I crossed my fingers and gave it a try.

No luck – still an instant crash on launch. It seemed my issue was more stubborn.

Spotify Support Comes Up Short

Next stop on my troubleshooting quest was the Spotify Help pages. Here I found lots of useful articles on general troubleshooting for the TV app.

I tried every suggestion, like:

  • Deleting and re-adding my TV in the Spotify app
  • Adjusting audio sync settings
  • Ensuring my TV software was up-to-date

Unfortunately, nothing worked because my app wouldn’t even get to the point of playing audio.

Digging through the Spotify forums, I found several threads from other users facing the same problem, but no definitive solutions.

The Spotify support reps who responded basically said they didn’t have specific fixes and directed people back to the general troubleshooting guide. Not very helpful.

Reddit to the Rescue

Out of options, I turned to the Spotify subreddit to see if I could find others who solved this frustrating crash on-launch problem.

Scrolling through recent posts, I finally found someone with my exact issue – Spotify app crashing instantly on a newer Samsung TV.

The user explained that he fixed the problem by factory resetting his TV through the General settings. I had been avoiding this nuclear option, but at this point I was ready to try anything.

Factory Resetting the TV

After backing up my TV settings and apps, I initiated the factory reset. It was a tedious process having to reinstall all my streaming apps and reconfigure the TV settings.

But it worked! Once the TV had been wiped clean and set up again, the Spotify app launched smoothly. All my music was waiting for me right where I left off.

While factory resetting the TV was disruptive, I was thrilled to have Spotify working again. But my relief was short-lived…

The Spotify Struggle Continues

All was well for about 2 blissful weeks. I happily listened to Spotify playlists, podcasts, and albums on my TV daily.

But suddenly, the app started crashing at launch again. I was incredulous! How could this be happening when everything had been working fine?

This time, factory resetting the TV didn’t fix the issue. And neither did all the other troubleshooting steps I had tried before.

Clearly, this was a deeper software problem between the TV and Spotify app. But Samsung and Spotify support didn’t seem to have an answer.

A Temporary Fix

In exploring Spotify help forums again, I came across a new suggestion – uninstalling app updates.

Since it was originally a factory installed app, reverting to the original Spotify app version that came with the TV seemed worth a shot.

Miraculously, installing the older app made Spotify work again without crashing!

However, having an outdated version of Spotify meant I lost access to newer features like enhanced podcast support. I also had to manually update all my other apps to avoid compatibility issues.

This was a bandaid fix at best. I needed a more permanent solution.

A Software Update Saves the Day

Samsung Q80T switched off on the table

Right when I was losing hope, Samsung rolled out a big software update for my TV. The changelog indicated it included general performance improvements and bug fixes.

I crossed my fingers and installed the update. After it finished, I cautiously launched Spotify, bracing for another crash.

It worked! The app opened smoothly again. To confirm the issue was really resolved, I even updated Spotify to the latest version.

Everything played perfectly. I was so relieved to have full Spotify functionality finally restored on my TV.

Lessons Learned

This frustrating saga taught me a few things about troubleshooting Spotify issues:

  • Start with the basics – simple steps like reinstalling the app, checking WiFi, and rebooting the device can fix many problems.
  • Check with the experts – Samsung and Spotify support teams have extensive knowledge bases to help troubleshoot. But don’t expect miracles for complex issues.
  • Turn to online forums – fellow users often share solutions not found in official help centers. But suggestions may not always work for your specific setup.
  • Don’t give up too soon – it took me factory resetting, downgrading the app, waiting for a software update, and a lot of patience before I resolved the issue.
  • Report bugs – make sure to notify Samsung and Spotify developers about unresolved issues so they can improve the apps.

At the end of the day, problems between hardware, software, and apps are often out of our control as users. But with persistence and creativity in troubleshooting, you can usually find a workaround.

My Spotify struggles aren’t over – I’m sure some new connectivity or app issue will pop up before long. But now I feel much better equipped to take on whatever Spotify problems come my way in the future.

Troubleshooting Spotify on Samsung Smart TVs

For those of you dealing with Spotify problems on your Samsung TVs, here is a comprehensive guide on troubleshooting the most common issues and how to fix them:

Connectivity Issues

If Spotify won’t connect or play at all on your Samsung TV, there are a few things to check:

WiFi Connection

  • Make sure your TV is connected to the same WiFi network as your phone or tablet. Spotify Connect streams over WiFi.
  • If you have a weak WiFi signal near the TV, use a range extender or move the router closer.
  • Try disconnecting and reconnecting the WiFi on your TV to refresh the connection.

Bluetooth Pairing

  • For Spotify Connect to work, your phone needs to be paired to the TV via Bluetooth.
  • Go to Bluetooth settings on the TV and your phone to make sure they are paired.

HDMI Cable

  • If you’re trying to play audio from your phone through the TV’s speakers via HDMI, make sure the HDMI cable is properly connected between devices.

Audio Sync Issues

  • Large audio delays when casting Spotify are often WiFi related. Move WiFi router closer or upgrade internet speed.

Casting Problems

  • Reinstall the Spotify app on your phone/tablet if having issues casting to the TV.
  • Restart both the TV and your phone. This will clear any software glitches.

App Freezing

  • Close and reopen the Spotify app if it freezes while playing content.
  • Check for software updates for the app in your TV’s app store.

and Account Issues

Can’t Sign In

  • Make sure you are entering the correct email/password for your Spotify account.
  • Try resetting your password if you get authentication errors.

Wrong Region

  • Spotify is region locked – you can only access it in the country your account is based in.
  • Create a new account with your current location if you get wrong region messages.

Account Offline

  • Check your internet connection. If Spotify says your account is offline, it can’t reach Spotify’s servers.

Parental Controls

  • Check that Spotify parental controls haven’t been enabled, which can block certain content.

Forgot Password

  • Use Spotify’s password reset process to get back into your account. You can reset via email or text message.

Playback and Audio Problems

No Sound

  • First, make sure the TV volume isn’t muted and turned up sufficiently.
  • Check TV audio settings – sound may be set to external speakers that aren’t connected.

Volume Too Low/High

  • Adjust Spotify and TV volume settings. Also check the audio normalization setting in Spotify.


  • If you hear echo on your vocals, make sure the TV is not also connected to a soundbar or other external speaker system. Use one or the other.

Crackling/Popping Sounds

  • This is typically caused by a poor WiFi connection. Move your router closer to the TV or boost the signal.

Audio Out of Sync

  • Resync audio in the Spotify TV app settings. Also, update the TV software and Spotify app.

Spotify App Troubleshooting

If you’re having issues with the Spotify app itself, try the following steps:

App Won’t Open

  • Uninstall and reinstall the Spotify app from your TV’s app store. This often fixes launch issues.

App Crashes

  • Power cycle your TV and router to clear any software glitches, then try Spotify again.

Can’t Log In

  • Delete the Spotify app from your TV, then reinstall it and try to log in again.

Features Not Working

  • Make sure both the TV software and Spotify app are updated to the latest versions.

Slow Performance

  • Close unused apps running in the background on your TV to free up resources for Spotify.

Getting Additional Support

If you still can’t resolve your Spotify issues on Samsung TV after trying these troubleshooting tips, reach out for additional support:

  • Samsung Support: Contact Samsung support through their live chat or community forums. Samsung experts can help troubleshoot any TV software issues impacting Spotify.
  • Spotify Support: You can submit a request to the Spotify customer service team[1]. Explain your Samsung TV issues in detail. Support specialists may have additional suggestions or be able to escalate unresolved problems.
  • TV and Audio Forums: Post on home theatre forums like AVS Forum describing your exact TV model, Spotify issues, and troubleshooting already attempted. Fellow users will likely have experience with similar issues.
  • Reddit: Ask for help on the Spotify and Samsung TV subreddits[3]. Include your TV model number and firmware version. Redditors may know fixes not listed in official support channels.
  • YouTube: Search for your Samsung TV model + “Spotify problems” on YouTube. There are many helpful troubleshooting videos from experienced users.
  • Software Downgrades: If problems appeared after a Spotify or TV software update, try downgrading to previous versions. This can provide a temporary fix until newer updates resolve bugs.
  • Factory Reset: As a last resort, factory reset your TV again. This wipe may fix recurrent issues, with the tradeoff of losing your custom settings.
  • HDMI Connection: Does the problem only occur when casting over WiFi? Try playing Spotify through a direct HDMI connection from your phone to isolate the issue.
  • Smart DNS: Configure your TV with a Smart DNS service like Unlocator. This can often resolve region-locked content problems by routing your DNS queries through another country.
  • VPN: Similarly, connecting your TV to a VPN may help Spotify issues caused by region restrictions. Make sure to disable any VPNs as a first troubleshooting step.

With persistence, creativity, and help from fellow users, you should be able to get Spotify working smoothly on your Samsung TV. Don’t give up!

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